{"id":22,"date":"2024-05-03T08:23:37","date_gmt":"2024-05-03T08:23:37","guid":{"rendered":"https:\/\/statisfactory.io\/?page_id=22"},"modified":"2024-05-07T13:38:11","modified_gmt":"2024-05-07T13:38:11","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/statisfactory.io\/sk\/refund-policy\/","title":{"rendered":"Z\u00e1sady vr\u00e1tenia pe\u0148az\u00ed"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Preh\u013ead polit\u00edk<\/h2><p>V\u00e1\u017eime si v\u00e1\u0161ho rozhodnutia vybra\u0165 si spolo\u010dnos\u0165 Statisfactory na <a href=\"https:\/\/statisfactory.io\/sk\/\">https:\/\/statisfactory.io<\/a>, ktor\u00fa prev\u00e1dzkuje spolo\u010dnos\u0165 Statisfactory Group s .r. o. so s\u00eddlom Bratislava, Budat\u00ednska 16, 851 06, Slovensk\u00e1 republika, e-mailov\u00e1 adresa<strong> <\/strong><a href=\"http:\/\/info@statisfactory.io\/sk\/\">info@statisfactory.io<\/a>a telef\u00f3nne \u010d\u00edslo <a href=\"tel:+421233329721\">+421233329721<\/a>. Je v\u0161ak d\u00f4le\u017eit\u00e9 si uvedomi\u0165, \u017ee m\u00e1me pr\u00edsne z\u00e1sady z\u00e1kazu vr\u00e1tenia pe\u0148az\u00ed za v\u0161etky slu\u017eby a produkty zak\u00fapen\u00e9 prostredn\u00edctvom na\u0161ich webov\u00fdch str\u00e1nok. Akon\u00e1hle je transakcia dokon\u010den\u00e1, pova\u017euje sa za kone\u010dn\u00fa.<\/p><h2 class=\"wp-block-heading\">Povinnosti z\u00e1kazn\u00edka<\/h2><p>Z\u00e1kazn\u00edci nes\u00fa pln\u00fa zodpovednos\u0165 za svoje n\u00e1kupn\u00e9 rozhodnutia na na\u0161ej platforme. Vyz\u00fdvame z\u00e1kazn\u00edkov, aby si pred rozhodnut\u00edm d\u00f4kladne pre\u0161tudovali v\u0161etky inform\u00e1cie a \u0161pecifik\u00e1cie o slu\u017eb\u00e1ch alebo produktoch, ktor\u00e9 maj\u00fa v \u00famysle k\u00fapi\u0165.<\/p><h2 class=\"wp-block-heading\">Faktory pri posudzovan\u00ed vr\u00e1tenia pe\u0148az\u00ed<\/h2><p>Vo v\u00fdnimo\u010dn\u00fdch pr\u00edpadoch m\u00f4\u017eeme prija\u0165 \u017eiados\u0165 o vr\u00e1tenie pe\u0148az\u00ed. Tieto okolnosti m\u00f4\u017eu zah\u0155\u0148a\u0165:<\/p><ul><li><strong>Chybn\u00e9 platby:<\/strong> Pr\u00edpady, ke\u010f d\u00f4jde k n\u00e1hodn\u00fdm alebo duplicitn\u00fdm platb\u00e1m.<\/li>\n\n<li><strong>Nespr\u00e1vna suma platby:<\/strong> Pr\u00edpady, ke\u010f je z\u00e1kazn\u00edkom \u00fa\u010dtovan\u00e1 nespr\u00e1vna suma v d\u00f4sledku technick\u00fdch alebo administrat\u00edvnych ch\u00fdb na na\u0161ej strane.<\/li>\n\n<li><strong>Platba pomocou nespr\u00e1vnych \u00fadajov:<\/strong> Situ\u00e1cie, ke\u010f sa poskytne d\u00f4kaz o platbe vykonanej s pou\u017eit\u00edm nespr\u00e1vnych platobn\u00fdch \u00fadajov, \u010do vedie k ne\u00faspe\u0161nej transakcii.<\/li>\n\n<li><strong>Nedodanie slu\u017eby alebo produktu: <\/strong>Pr\u00edpady, ke\u010f zak\u00fapen\u00e1 slu\u017eba alebo produkt nie s\u00fa dodan\u00e9 pod\u013ea opisu z d\u00f4vodov, ktor\u00e9 s\u00fa pod na\u0161ou kontrolou.<\/li><\/ul><h2 class=\"wp-block-heading\">\u017diados\u0165 o vr\u00e1tenie pe\u0148az\u00ed<\/h2><p>Ak sa domnievate, \u017ee va\u0161a situ\u00e1cia spad\u00e1 pod jednu z vy\u0161\u0161ie uveden\u00fdch v\u00fdnimo\u010dn\u00fdch okolnost\u00ed, m\u00f4\u017eete posla\u0165 \u017eiados\u0165 o vr\u00e1tenie pe\u0148az\u00ed n\u00e1\u0161mu t\u00edmu z\u00e1kazn\u00edckej podpory na <a href=\"http:\/\/info@statisfactory.io\/sk\/\">info@statisfactory.io<\/a>. V \u017eiadosti o vr\u00e1tenie pe\u0148az\u00ed uve\u010fte tieto \u00fadaje:<\/p><ul><li>Va\u0161e cel\u00e9 meno<\/li>\n\n<li>E-mailov\u00e1 adresa pou\u017eit\u00e1 pri n\u00e1kupe<\/li>\n\n<li>D\u00e1tum transakcie<\/li>\n\n<li>ID transakcie alebo potvrdenie o prijat\u00ed<\/li>\n\n<li>Podrobn\u00e9 vysvetlenie probl\u00e9mu<\/li><\/ul><h2 class=\"wp-block-heading\">Hodnotenie a z\u00e1ver<\/h2><p>Po prijat\u00ed va\u0161ej \u017eiadosti o vr\u00e1tenie pe\u0148az\u00ed n\u00e1\u0161 t\u00edm d\u00f4kladne presk\u00fama poskytnut\u00e9 inform\u00e1cie. Na v\u0161etky \u017eiadosti o vr\u00e1tenie pe\u0148az\u00ed sa sna\u017e\u00edme odpoveda\u0165 do 7 pracovn\u00fdch dn\u00ed. Na\u0161e rozhodnutie t\u00fdkaj\u00face sa \u017eiadosti o vr\u00e1tenie pe\u0148az\u00ed bude zalo\u017een\u00e9 na platnosti predlo\u017een\u00fdch okolnost\u00ed a na\u0161ich z\u00e1sad\u00e1ch.<\/p><h2 class=\"wp-block-heading\">Ako sa k n\u00e1m dostanete<\/h2><p>Ak m\u00e1te ak\u00e9ko\u013evek ot\u00e1zky alebo potrebujete \u010fal\u0161ie vysvetlenia t\u00fdkaj\u00face sa na\u0161ich z\u00e1sad vr\u00e1tenia pe\u0148az\u00ed, nev\u00e1hajte kontaktova\u0165 n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory:<br><br><\/p><ul><li>Prostredn\u00edctvom e-mailu na adrese <a href=\"http:\/\/info@statisfactory.io\/sk\/\">info@statisfactory.io<\/a>;<\/li>\n\n<li>Telefonicky na <a href=\"tel:+421233329721\">+421233329721<\/a>;<\/li>\n\n<li>Alebo prostredn\u00edctvom kontaktn\u00e9ho formul\u00e1ra na webovej str\u00e1nke: <a href=\"https:\/\/statisfactory.io\/sk\/contact\/\">https:\/\/statisfactory.io\/contact\/<\/a>.<\/li><\/ul><p>Upozor\u0148ujeme, \u017ee tieto z\u00e1sady vr\u00e1tenia pe\u0148az\u00ed sa m\u00f4\u017eu zmeni\u0165 bez predch\u00e1dzaj\u00faceho upozornenia. Odpor\u00fa\u010dame v\u00e1m, aby ste pravidelne kontrolovali tieto z\u00e1sady a zis\u0165ovali ich aktualiz\u00e1cie.<\/p><p>\u010eakujeme, \u017ee ste si vybrali Statisfactory!<\/p>","protected":false},"excerpt":{"rendered":"<p>Preh\u013ead z\u00e1sad V\u00e1\u017eime si v\u00e1\u0161ho rozhodnutia vybra\u0165 si Statisfactory na https:\/\/statisfactory.io, ktor\u00fa prev\u00e1dzkuje spolo\u010dnos\u0165 Statisfactory Group s .r o. so s\u00eddlom v Bratislave, Budat\u00ednska 16, 851 06, Slovensk\u00e1 republika, e-mailovou adresou info@statisfactory.io a telef\u00f3nnym \u010d\u00edslom +421233329721. Je v\u0161ak d\u00f4le\u017eit\u00e9 poznamena\u0165, \u017ee na v\u0161etky zak\u00fapen\u00e9 slu\u017eby a produkty uplat\u0148ujeme pr\u00edsnu politiku z\u00e1kazu vr\u00e1tenia pe\u0148az\u00ed [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-pages\/policy-template.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - Statisfactory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/statisfactory.io\/sk\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Statisfactory\" \/>\n<meta property=\"og:description\" content=\"Policy Overview We appreciate your decision to choose Statisfactory at https:\/\/statisfactory.io, operated by Statisfactory Group s .r o. with its registered address at Bratislava, Budatinska 16, 851 06, Slovak Republic, email address info@statisfactory.io, and phone number +421233329721. 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